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Latest Articles from Hollis Tibbetts
A completely new computing platform is on the horizon. They’re called Microservers by some, ARM Servers by others, and sometimes even ARM-based Servers. No matter what you call them, Microservers will have a huge impact on the data center and on server computing in general. Although f...
The proliferation of SaaS and Cloud applications has a dark side - the disconnect between IT and the application owners. IT is aware of only about 1 in 7 of the Cloud applications in their organization, raising issues ranging from compliance to security to backup and recovery.
"Big data" gets all the press - but for the vast majority of people who work with data, it's the proliferation of "little data" that impacts us the most. What do I mean by little data? I'm referring to the proliferation of various SaaS and Cloud-based applications, on-premises applica...
According to Chris Piedmonte, CEO of Suvola Corporation - a software and services company focused on creating preconfigured and scalable Microserver appliances for deploying large-scale enterprise applications, "the Microserver market is poised to grow by leaps and bounds - because com...
The introduction of the Cloud has enabled the fast and agile data recovery process which is effectively more efficient than restoring data from physical drives as was the former practice. How does this impact Backup & Recovery, Disaster Recovery and Business Continuity initiatives? Cl...
ARM-based Servers are poised to shake up the traditional Server market. This will also shake up the software market – creating opportunity for new vendors who choose to specialize in delivering solutions for this emerging computing platform. "There's a new class of technologies poise...
In a world of iOS, Android, Windows 8 – who needs another Mobile Operating System? One has to wonder what the folks over at Mozilla are thinking with their newly announced Firefox OS for mobile devices. According to the latest IDC Research reports, Android, iOS, BlackBerry, Windows a...
One of the most challenging things about being an advocate for a broad horizontally applicable technology is that it does not solve a particular business problem. Instead, it solves about 100,000 business problems. That means that everyone is impacted by it, yet nobody is particularly...
Last week, I was the "victim" of a technology-induced Customer Service disaster - the result of powerful technology being improperly used. This week, customer service guru Micah Solomon comments on the situation. Here's a quick re-cap: I bought a semi-expensive electronic gadget -...
IT exists to support the business - and in best-of-class IT departments, this truism is embedded deeply into the departmental culture. Yet in so many cases, this self-evident truth gets lost in the mayhem of building, maintaining and supporting the myriad of complicated and brittle le...
Guns are dangerous - as well as useful weapons. Online customer support tools - such as Chat can also be useful... or dangerous. Here's one example of what NOT to do. This same principal needs to be applied to Online Customer Service tools. Customer Service is one of the most impor...
Most technology companies - especially Software companies do marketing all wrong. They make marketing all about "them". I call it "me-me-me" marketing. Marketing for technology should be about "the customer" - and how to make the customer successful. There are a few examples of so...
I talk to a lot of CIOs. I met with one recently who oversees the IT operation of a $6 Billion yearly entertainment-related company with about 7,000 employees. This top-notch exec was all about transforming a huge investment in existing IT infrastructure into a new dynamic, extensible...
If you want a chance to hear what Gartner VP and Fellow Massimo Pezzini has to say about Integration - and ask questions (without having to pony up big big bucks for a Gartner Research subscription), now is your chance. I have not been a big fan of the various research reports that ha...
Millions or even billions have been spent caring for tens of thousands of pregnant men in the U.K. For UK’s chronically underfunded National Health System, a few hundred million or a few billion is a very big deal. Especially given how easily this problem could have been prevented wi...
The age of Software might just be over. And I’m glad. It’s not that software will disappear forever, but increasingly, it will be difficult for the traditional software business model to compete against “Software as a Service” business models.
The build vs. buy debate for integration stacks continues unabated. Robin Smith from Virtual Logistics interviews Hollis Tibbetts to get to the bottom of this important issue. I had a great phone conversation with (SaaS Integration pioneer) Boomi founder Rick Nucci about a month ago o...
Some companies get it. Others wander around in the fog and think that it's a "Cloud". In case you've missed it, 2012 has been the year of some amazing strategic moves by Dell. If you think Dell isn't a software vendor, you're dead wrong. Dell "gets it" - SaaS, Software & Cloud. Del...
If you think your data is a mess now...just wait. It will get worse, if you're not careful. Maybe even if you ARE careful. That loud rumbling sound you hear isn't thunder, or an earthquake--it's the noise from an avalanche of exploding volumes of data, in places and formats that neve...
Apple’s Surprising Marketing Blunder. Along with hoards of other people, I upgraded my perfectly good iPhone 4 for the new iPhone 4S. Am I happy? No. It's a Product and Marketing #FAIL. Shocking - coming from the best marketing and product development company in the galaxy. I "listene...
The purpose of this article is to tell you how to take a perfectly good (or even a great) product that you’ve potentially spent years and millions of dollars creating - and thoroughly and efficiently ruin it in the shortest amount of time possible. “Why would I want to do that?”, you ...
"DIY", "homegrown" or "hand-coded" is the most commonly used method of data and application integration. It's also almost always a terrible idea. I remember back in the mid/late 1980's talking to IT departments about the concept of a relational database, and why having one on their VA...
Klout.com has taken a lot of heat lately - lack of transparency, revisionist history, lack of opt-out, inability to remove profiles once created, and so on. The list of "social media sins" is quite long. I've taken this opportunity to grill PROskore's founder/CEO Bill Jula with some ...
Taking people's privacy away from them without their consent is a BAD BUSINESS DECISION. Sure, a company might benefit in the very short run, but they will pay the piper for such a decision, and pipers are very expensive. Klout.com has committed a raft of social media and privacy ...
Netflix's most recent antics infuriated some, amused others and bored most. But one thing about Netflix - Netflix never tried to potentially impact your social and economic life (and not tell you about it). That's not true with Klout. Not familiar with Klout.com? Not all that many p...
The last six months have been disastrous for Netflix and Netflix CEO Hastings. The latest surprise - spooking investors with projected losses into next year, and with results for the most recent quarter significantly lower than even bearish analyst expectations. Why are investors fleei...
One of the things that struck me was how much innovation was being driven by very small groups of software developers – and how those innovations are enabling even more innovation by lowering the technical and financial barriers to the creation of new software. There's some very excit...
If you are not spending more time understanding your customers—and developing tightly scoped requirements to make great software to meet their real needs, not some imagined “needs mash-up” cobbled together by the squeakiest wheels in your organization—you’re part of the problem, and yo...
RedMonk's yearly analyst conference clearly sent the message that developers are driving change throughout the software industry. And the changes that they are creating are both technological and social. That was big takeaway that I got from Monktoberfest. We are talking about sotw...
All over the Internet - "Netflix Having a New Coke Moment" - but are they really? Netflix is being compared everywhere to Coca-Cola Corporation and their famous "New Coke" fiasco back in the 1980s. Sam Craig, professor of marketing and international business at the Stern School of Bu...
In a few weeks, I'll be writing an article entitled "Software Executives Who Should be Fired". I'm looking for executives at ISV companies who want to be featured in that article. Not everyone can be featured - there are certain requirements. Read on. I'm looking for executives at c...
After attending the 2011 TopCoder Open and having a chance to observe, listen, talk and discuss things with all sorts of people, I feel like I got a 360-degree perspective on things. I definitely learned a lot – not just about Crowdsourcing but also about how innovation and creativit...
We are a society obsessed with labels. When applied to similarly functioning software, a label that "sticks" becomes a category - like Business Intelligence software. Categories are supposed to help us make sense out of things. Good categories do. But some categories just confuse t...
Bank of America appears to think that Netflix has done a good job lately - imitating Netflix customer management practices. Let's face it, Bank of America hasn't exactly been the paradigm of good decisions lately - they purchased Countrywide Financial and Merrill Lynch, two boat ancho...
After talking to dozens and dozens of people and companies, I've come to the conclusion that "Crowdsourcing" is stupid. It's simply useless. As you might know from some of my previous writing, I've been on a bit of an expedition to uncover the true meaning of "Crowdsourcing". I'm by...
A lot of people have preconceptions about what Crowdsourcing is. What are these common preconceptions? Are they wrong? If you haven't heard about Crowdsourcing, you will soon. Crowdsourcing is increasingly in the news, and if you take stock in Google Trends, interest in the topic is ...
Along with most of the nation, I shook my head at Netflix’s recent announcements and thought “what were they thinking?” Netflix has a reputation of paying well above average, and they can afford the best and brightest. How could they do such clumsy ham-handed blundering? A look at...
I’ve been writing about being customer-driven as a best practice. Today, I’m going to write about a different interpretation of that best practice – driving customers away. Arrogance as a Business Worst Practice. In past months, Netflix has been a poster child for so many "worst practi...
After the publication of “Crowdsourcing – A Best Practice or a Worst Practice”, I had some back and forth conversations with Jim McKeown and Jack Hughes (Communications Director and TopCoder founder, respectively) from TopCoder on the merits and the shortcomings of the article. Th...
Incorrect, inconsistent, fraudulent and redundant data cost the U.S. economy over $3 Trillion a year - an astounding figure that is over twice the amount of the 2011 Federal Deficit. In survey after survey, about half of IT executives consistently agree that data quality and data cons...