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Hollis Tibbetts

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Top Stories by Hollis Tibbetts

Recent times have witnessed a huge shift in paradigm of data storage for backup and recovery. As the legendary Steve Jobs said, "The truth lies in the Cloud" - the introduction of the Cloud has enabled the fast and agile data recovery process which is can be more efficient, flexible and cost-effective than restoring data or systems from physical drives or tapes, as is the standard practice. Cloud backup is the new approach to data storage and backup which allows the users to store a copy of the data on an offsite server - accessible via the network. The network that hosts the server may be private or a public one, and is often managed by some third-party service provider. Therefore, the provision of cloud solution for the data recovery services is a flourishing business market whereby the service provider charges the users in exchange for server access, storage spa... (more)

ARM Server to Transform Cloud and Big Data to the Internet of Things

A completely new computing platform is on the horizon. They're called Microservers by some, ARM Servers by others, and sometimes even ARM-based Servers. No matter what you call them, Microservers will have a huge impact on the data center and on server computing in general. What Is a Microserver...and What Isn't Although few people are familiar with Microservers today, their impact will be felt very soon. This is a new category of computing platform that is available today and is predicted to have triple-digit growth rates for some years to come - growing to over 20% of the server... (more)

Netflix: Terror at the Top?

Background Yesterday I wrote of Netflix’s arrogance, their apparent disregard for the needs and priorities of their customer base, and their seemingly bizarre obsession with unnecessarily making their own problems (i.e., a changing shift in technology and market demand from physical media to streaming media) a problem for their customers by forcing two websites, two billing systems, and a 60% price increase on them. A Customer Respect Issue? Except for the 60% price increase, nearly everything that Netflix needed or wanted to do could have been done more or less transparently to t... (more)

How to Ruin Your Business in One Move - "Pull a Netflix"

Banks and Bad Decisions Let's face it, Bank of America hasn't exactly been the paradigm of good decisions lately - they purchased Countrywide Financial and Merrill Lynch, two boat anchors that almost sunk the B of A ship. Countrywide in particular turned out to be the posterchild of "toxic assets" and bad mortgages.  But that's not what this article is about.  And I'm not a banker, so I'm not in a position to authoritatively write on those particular topics. But B of A recently did something that transcends categories like "banking".  They "pulled a Netflix". What Is a "Netflix"?... (more)

Are Your Online Support Tools Ruining Your Business?

Guns are dangerous - as well as useful weapons.  Online customer support tools - such as Chat can also be useful... or dangerous. Powerful Tools Are Dangerous Tools I'm a gun-owning American who believes in the Second Amendment.  I also believe that proper training is a critical and mandatory part of responsible gun ownership.  The very first training course I took as part of becoming a responsible gun owner taught me a few basic principles - all focused on safety.  For example - "always keep the gun's muzzle pointed in a safe direction" . Basic principles like these help ensure ... (more)